{"id":4272,"date":"2023-12-16T01:18:33","date_gmt":"2023-12-16T05:18:33","guid":{"rendered":"https:\/\/www.suprabt.com\/?page_id=4272"},"modified":"2026-05-20T19:57:40","modified_gmt":"2026-05-20T23:57:40","slug":"success-story-maison-blanche","status":"publish","type":"page","link":"https:\/\/www.suprabt.com\/en\/success-stories\/success-story-maison-blanche\/","title":{"rendered":"Success story: Maison Blanche"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_pb_fullwidth_section et_section_regular et_block_section\"><div class=\"et_pb_fullwidth_slider_0 et_pb_slider et_pb_module\"><div class=\"et_pb_slides\"><div class=\"et_pb_slide_0 et_pb_slide et_pb_slider_with_text_overlay et_pb_media_alignment_center et_pb_bg_layout_dark et_pb_text_align_left\" data-slide-id=\"divi\/slide-0\"><div class=\"et_pb_container\"><div class=\"et_pb_slider_container_inner\"><div class=\"et_pb_slide_description\"><div class=\"et_pb_text_overlay_wrapper\"><h2 class=\"et_pb_slide_title\">Success story: Maison Blanche<\/h2><div class=\"et_pb_slide_content\" data-et-mv-hidden-tablet=\"true\" data-et-mv-hidden-phone=\"true\"><p><span style=\"font-weight: 400\">Since 2015, Maison Blanche, a Venezuelan company dedicated to the import, distribution and marketing of wines and groceries, relies on SupraBT's IT support services to protect and strengthen its technological infrastructure.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><\/div><div class=\"et_pb_column_1 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: justify\"><span style=\"font-weight: 400\">The company was a pioneer in the introduction of Argentine wines from Bodega Trapiche, a brand that it has represented exclusively in the country for 18 years, with the introduction of the Malbec strain in the country. Currently the company also manages a food line and markets its own brand of Madras Gourmand sardines, imported from Morocco. Headquartered in Caracas and with a branch in Porlamar, Maison Blanche has a total of 20 employees and its operations cover the central, eastern and northern regions of the country, including Caracas, Maracay, Valencia, Porlamar, Puerto Ordaz, Ciudad Bol\u00edvar and Zulia.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1 class=\"titulos\" align=\"titulos\" style=\"text-align: center\"><strong>The need for professional support<\/strong><\/h1>\n<\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: justify\"><span style=\"font-weight: 400\">6 years ago, after an incident that caused them to lose much of the information stored in their database, they decided to hire SupraBT's IT support services. \"The database represents the backbone of the company's technological infrastructure, since it handles vital information for the business: entry and exit of merchandise, inventory control, sales, invoice records and all the historical data of the business\", comments Marcela Silva, commercial manager of Maison Blanche. To take care of such an important asset, they decided to turn to a qualified IT service provider that would guarantee them professionalism and trust, and SupraBT was chosen.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1 class=\"titulos\" align=\"titulos\" style=\"text-align: center\"><strong>Help Desk<\/strong><\/h1>\n<\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: justify\"><span style=\"font-weight: 400\">Through the Help Desk service, SupraBT offers Maison Blanche the delegated management of its ICT platform, which includes continuous attention for the supervision, management and maintenance of its entire IT infrastructure. This includes: security and data backup, maintenance and updating of servers and equipment, network supervision, software updating and platform improvement and expansion.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">\"Every time there is any problem or failure in any of the computer equipment used in the company, SupraBT takes care of it immediately\", says Silva. Inquiries and incidents can range from a printer failure, to a virus problem, to updating desktop equipment, data recovery, to contact and advice with other providers of software and IT services, such as Internet, networks or cabling.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Silva points out a key point of the service is the supervision and management of the server, since that is where all the company's data is stored. <\/span><span style=\"font-weight: 400\">Similarly, she highlights the value of the advice they receive when they need to update or replace a device or service and comments: \u201cThey evaluate and give us their recommendations on different providers that we can consider, and based on that, we make a decision. In the same manner, if we need to acquire any equipment or component, they review it to ensure that it is suitable and if it is obsolete equipment, they give us recommendations on how much we have to invest in order to recover it\u201d.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_0 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Fast, effective and efficient<\/h5><div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify\">Contact with the help desk is made via email as the first communication channel, through which a support ticket or service request is generated. However, Silva notes, when it comes to a very critical or urgent situation, we communicate directly by phone or cell phone.<\/p>\n<p style=\"text-align: justify\">When evaluating the service, the commercial manager of Maison Blanche highlights the efficiency and immediacy of SupraBT's response: \"In less than an hour, we are already receiving attention to any request, either remotely or in person, depending on how critial it may be. It is as if we had a permanent IT staff in the company. Even without the need to open a ticket, SupraBT technicians are continuously monitoring that everything is operating optimally and if something is not right, they take care of it proactively\u201d, she adds.<\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_4 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_1 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Unlimited support<\/h5><div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify\"><span style=\"font-weight: 400\">Two years ago, Maison Blanche decided to expand the support it receives from SupraBT, moving from an hourly contract to an unlimited one. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">\"In the beginning, the company purchased packages of hours depending on the needs and requirements that arose. Currently, we work on the basis of a monthly fee that covers an unlimited number of hours. This gives us much more peace of mind, since we know that at any time we can pick up the phone and receive immediate attention. It is a VIP service, with very satisfactory results,\" she says. Silva mentions that by reducing the errors and failures that could occur with the servers and programs, it has allowed them to reduce the efforts and time required to search or find information and this is indirectly reflected in the efficiency of the business. \u201cThe technical and advisory staff is very dedicated and committed; the service they provide is impeccable, and I can say that I would highly recommend it\u201d, she concludes.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_3 et_pb_row et-vb-row--no-module et_block_row\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4278,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-4272","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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